Bank of Punjab Jobs 2026 – Customer Services Officer, Personal Banking Officer & Branch Manager, Apply by 20 November

The Bank of Punjab (BOP) has announced three career openings in its Branch Banking Division – Central & South, under the Consumer Banking Group: Customer Services Officer, Personal Banking Officer (IBW), and Branch Manager. The advertisement was published on 6 November 2026, and applications close on 20 November 2026. All three posts are applied for online through the bank’s official careers portal. Fresh graduates may also apply for the two officer posts.

Key highlights: the Customer Services Officer and Personal Banking Officer posts carry grades Band-13 to Band-10, need a Bachelor’s degree and a minimum of one year of banking experience, and are open in branches across Pakistan. The Branch Manager post carries grade Band-11 to Band-6, needs 2 to 7 years of banking experience, and is open in 12 named cities. The age limit for all three posts is up to 55 years on the date of application.

Bank of Punjab Jobs 2026 – Quick Facts

About The Bank of Punjab

The Bank of Punjab is one of Pakistan’s fastest-growing banks, with more than 35 years of banking experience and a network of over 900 real-time online branches and ATMs across the country. It was established in 1989 under The Bank of Punjab Act, 1989, and the Government of the Punjab holds the majority shareholding. The bank offers retail, corporate and digital banking services, and its branch network is the backbone of its business.

This hiring round is for the Branch Banking Division in the Central and South regions, which means the posts sit inside the branches themselves, serving customers face to face. The two officer posts are front-line branch roles, while the Branch Manager post leads a whole branch. For a banking professional, a branch role at BOP offers steady career growth inside a large public-sector bank with a nationwide footprint.

Bank of Punjab Jobs 2026 – Vacancy Breakdown

The advertisement does not state an exact number of vacancies for any of the three posts — each is listed as “Multiple”. Candidates should confirm the seat count and their preferred city during the recruitment process.

Customer Services Officer: What the Role Involves

The Customer Services Officer manages the flow of customers through the branch during the day. The officer greets clients, manages the branch lobby, makes sure every customer is attended to within a reasonable time, and answers queries or directs customers to the right counter. The role also covers basic product knowledge, issuing statements of account, balance confirmation certificates and withholding tax deduction certificates, and helping with account opening, account closure and term deposit receipts.

The officer supports the branch in reaching its deposit targets, works towards assigned key performance indicators, and grows the business by reaching out to customers in person and by phone. Audit-related work is part of the job too: the officer helps rectify audit observations, including those from the State Bank of Pakistan and internal audit, and escalates any fraud, forgery or operational lapse that comes to light.

Personal Banking Officer (IBW): What the Role Involves

The Personal Banking Officer works on marketing and outreach, building relationships with customers and growing the branch’s deposit base through portfolio management, referrals and cross-selling. The officer makes proactive calls to existing and prospective customers, listens to their financial needs, recommends the right products and solutions, and helps them open and manage their accounts in line with the bank’s standard procedures.

Day-to-day work includes issuing statements and certificates, handling account opening and closure, dormant account activation, stop-payment marking, lien marking and removal, tax exemption and zakat marking, and term deposit receipts. The officer also handles customer complaints, escalating them to the Branch Manager or supervisors where needed, and keeps compliance requirements strictly observed.

Branch Manager: What the Role Involves

The Branch Manager leads a branch and is responsible for achieving its monthly deposit targets, with a focus on current and savings accounts, and for meeting the cross-functional targets assigned to the branch. The manager improves customer service turnaround times by dealing with complaints and enquiries promptly, keeps the branch efficient, and works on quality, first-time-right and audit performance.

The manager also pursues and implements bank policies under State Bank of Pakistan guidelines and prudential regulations, manages the performance and productivity of branch staff, and is responsible for the overall business growth of the branch. This is a leadership post for bankers who have already run branch operations or managed teams.

Eligibility Criteria for Bank of Punjab Jobs 2026

• Customer Services Officer qualification: a minimum Bachelor’s degree or equivalent from an HEC-recognised local or foreign university.
• Customer Services Officer experience: a minimum of 1 year of banking experience. Preference is given to candidates with relevant experience. Fresh graduates may also apply.
• Personal Banking Officer qualification: a minimum Bachelor’s degree or equivalent from an HEC-recognised local or foreign university.
• Personal Banking Officer experience: a minimum of 1 year of banking experience, with preference for relevant experience.
• Branch Manager qualification: a minimum Bachelor’s degree from an HEC-recognised university or foreign university.
• Branch Manager experience: a minimum of 2 to 7 years of banking experience, with preference for relevant experience.
• Age limit: up to 55 years as on the date of application, for all three posts.
• Equal opportunity: BOP is an equal opportunity employer. Females, minorities, differently abled persons and transgender candidates are encouraged to apply.

Important Dates for Bank of Punjab Jobs 2026

Last date to apply for Bank of Punjab Jobs 2026 is 20 November 2026. Apply online through the BOP careers portal before that date. No TA or DA is admissible for the interview, and the bank reserves the right to accept or reject any application without assigning a reason.

Salary and Benefits

The advertisement states that the posts carry market-based competitive remuneration, but it does not publish a salary figure for any of the three roles. Pay will depend on the post, grade and the selected candidate’s experience. Candidates should confirm the salary, allowances and other benefits during the recruitment process.

Why Apply for Bank of Punjab Jobs

A branch banking career at BOP offers something few private banks can match: a 900-plus branch network, a public-sector parent, and a clear path from officer to branch manager. The two officer posts are open to fresh graduates with a Bachelor’s degree, which makes this round a genuine entry point into banking. The Branch Manager post, meanwhile, is a leadership step for bankers with 2 to 7 years of experience who want to run their own branch across the Central and South regions.

Documents Checklist Before You Apply

• An updated CV showing your degree, banking experience, and contact details.
• Your Bachelor’s degree from an HEC-recognised university.
• Experience letters from previous banking employers, if you have worked in a bank before.
• Your CNIC, as the bank may ask for it during the process.
• Any other documents the online application form asks for, filled in completely and correctly.

How to Apply for Bank of Punjab Jobs 2026

• Open the BOP careers portal at bop.com.pk/available-jobs.
• Find the post you want: Customer Services Officer, Personal Banking Officer – IBW, or Branch Manager.
• Fill in the online application form completely and correctly.
• Submit your application before 20 November 2026.
• Wait for the bank to contact shortlisted candidates about the interview.

Frequently Asked Questions – Bank of Punjab Jobs 2026

What posts has the Bank of Punjab announced?

Three posts in the Branch Banking Division – Central & South: Customer Services Officer, Personal Banking Officer (IBW), and Branch Manager.

What is the last date to apply?

The last date to apply is 20 November 2026, through the BOP careers portal.

Can fresh graduates apply?

Yes, for the Customer Services Officer post — the advertisement states that fresh graduates may also apply. The other two posts ask for at least 1 year (Personal Banking Officer) and 2 to 7 years (Branch Manager) of banking experience.

What qualification is needed?

A minimum Bachelor’s degree or equivalent from an HEC-recognised local or foreign university for all three posts.

Which cities are the Branch Manager posts in?

D.G. Khan, Faisalabad, Gujranwala, Gujrat, Indus, Karachi, Lahore, Multan, Okara, Sahiwal, Sargodha and Sialkot. The two officer posts are listed as Pan Pakistan across the branch network.

How do I apply?

Apply online only, through the BOP careers portal at bop.com.pk/available-jobs. No application by post or email is mentioned in the advertisement.

Fraud warning: The Bank of Punjab accepts applications only through its official careers portal at bop.com.pk/available-jobs. It never charges any fee for a job application. Do not pay anyone who promises you a job at BOP, and do not share your bank details, CNIC copies or passwords with strangers. If someone asks for money for a BOP job, it is a scam — report it and apply only through the official channel given above.